Release Notes – v1.3

Release Notes – v1.3



New Features & Enhancements of MyGuide

  • Bulk Import and Export
  • Merging & Looping in Branching
  • Link Guide from Other Categories
  • Disable Step Audio
  • History
  • Organization Name
  • Time Configuration for Push Visibility
  • New Push Notification
  • Tooltip Click Action
  • On click of a selected element
  • Grouping in Rules Engine
  • Enable Guide Tracking
  • MyChat (BETA)
  • MyTeacher (BETA)
  • Onboarding Guides (BETA)

Also, we have introduced some exciting features in MyGuide Analytics with this release.

Enhancement to Bulk Import and Export

Now we have this feature to import and export multiple guides of a category/sub-category. Just select the check-boxes and export multiple guides with a single click. (For Owners and Creators)


Merging in Branching

After the user has created a branch step, he/she can merge multiple branches into one single step such that the branches are interlinked to each other, also, the user can add some more steps in between the merged branch and delete the connections to the single merged branch if not required after which the branch would flow independently. One can only merge a flow tail as only tails have the option to merge.


Link Guide from Other Categories

Earlier, we could link published guides from the same category, but now, we can link published guides from any category throughout the application.


Disable Step Audio

Now we have an option to control the step audio at guide level settings which will overwrite the global audio set up.


History

The history of the guide will show who did what work on that guide.


Organisation Name

Now we can see the name of organisation by clicking on “Me”.


Time Configuration for Push Visibility

This functionality is introduced for the “Close Button” in which we can select the time interval in hours ranging from 0 to 48 so that the push notification will appear only after the set duration.


New Push Notification

We have a brand new push notification design for a single guide.


Tooltip Click Action

For Tooltip guide, a new section has been added which decides the action performed by the tooltip after you click on it.

  • Default: No change
  • Open Current page in MyGuide Panel: If a user clicks on the tooltip, it will open Current Page of MyGuide panel.
  • Open URL: URL can be configured on click of any Tooltip.

On click of selected element

Earlier, while creating inline step, by default “On click of Next” button used to be selected but now “On click of selected element” is selected by default.


Grouping in Rules Engine

Earlier the rules could be grouped together using AND and OR conditions but from now on if each group has a set of rules like Rule 1 AND Rule 2 AND Rule3, the set of rules should be true and saved as a list.


Enable Guide Tracking

By selecting this checkbox, the events happening while playing the guide (for e.g, entering text, clicking on any element) are tracked on the Analytics section. The MyGuide creator remains unaffected by this.


In this release, we have also launched the BETA version of the following features:

MyChat

With the integrated chatbot of MyGuide, get quick help for searching guides. MyChat will promptly respond to your query. It can be minimized and maximized depending upon its usage. This feature needs to be enabled from the Admin section.


MyTeacher

It is an in-app Virtual Lab which gives the user a feel of playing steps on the actual platform just like simulation. We can play the steps and also experience the real-time functionality of any step (for e.g, we can enter text while playing that step on MyTeacher) and the subsequent step will follow. This feature is enabled from the Admin section.


Onboarding Guides

 

This feature is introduced for announcing the new features/changes for those who are using the specific platform where it will give an annunciation via an image or video. This is also enabled from the Admin section.


Analytics

We have several exciting new features introduced in MyGuide Analytics with this release. There are three new subtabs introduced under MyGuide tab:

  1. Engagement
  2. Searches
  3. Intelligence (BETA)

1. Engagement

User Activity –


This tab contains information about User Activities and tells about New User, Total User, and Engaged User count.


Sankey Diagram –

It represents the flow of user across the steps during guide play.


Drop-Off Funnel –

It represents the number of users moved from one step to a particular step in a sequence.


2. Searches


Search Activity

This tab consists of information about keywords searched and action taken against search results.

Bubble Diagram

It represents search volume against the top 50 keywords in a given time frame.


Search Summary Table

It represents searched keywords, number of times each keyword was hit and how many times a click was made on any particular item in the search results.


3. Intelligence (Beta)


Guide Intelligence

This tab consists of information about the webpages visited by the user and user workflows.


Page Activity

This block diagram represents the top 50 pages (in accordance with the number of hits against each page) containing at least one published guide.


Page Summary

Web Pages visited by the user and time spent on them.


Workflow Activity

This bubble diagram represents workflow (guide with intelligence tracking enabled) activity volume in a given time frame.


Workflow Summary

It represents workflow activity(guide with intelligence tracking enabled)


Page User Activity

It represents activity on workflow on the current page (guide with intelligence tracking enabled)


Page Time Heatmap

It represents the time of day that has the maximum traffic on the page


Workflow On Page

It represents activities on workflow on the page.


Workflow Visualization

It represents steps performed by the user.


Bug Fixes : General Bug fixes

How to Make Employee Training Easy for HCM

How to Make Employee Training Easy for HCM

Human Capital Management (HCM) technology is a cloud-based-destination purposed to incorporate and facilitate people management demands including recruitment, emolument and managing employees. Searching for an integrated technology that can do the maximum possible required things related to human capital administration will reduce the chances of error and improve employee satisfaction.
To improve organizational performance, using an effective HCM solution plays a huge role because as the links between people and performance come into focus, organizations are likely to start appreciating the long-term value of investments in human capital solutions.
HR unit can get rid of the manual routines like excel maintenance and hassle of calculating the employee related data by automating their operational processes and make the work culture smooth.
Effective HCM solutions comprise of all the advanced features built into the system to combine performance and provide flexibility as your firm evolves. Ideal employee training should get through the learners effectively and reduce the administrative costs which in turn optimizes the company’s training revenue.

Most traditional HR metrics don’t predict organizational performance. Even the highly qualified HR face issues while drilling down the information and evidently this task is very challenging without a proper tool to help them with analysis and generating dynamic reports to suit management decision making.
Simplify how you educate & develop employee with a better HCM training solution by choosing from a variety of course delivery methods, such as instructor-led, on-demand, or webinar courses, assign pre-made compliance courses, in one simple interface. Tasks like leave request to approval and integrating with payroll and time and attendance all can be streamlined and automated. Connect with newly hired personnel more engagingly by reducing the amount of paperwork and get them seasoned like anything. Get your hands on that ONE sophisticated solution which will cover the complete employment life-cycle to evolve the employees and escalate business growth. Contact us to accelerate and maximize the training needs of your business and bring out the best in your employees by driving modern HR in your organization. Remember, the right solution will help to connect your firm with your people and create a significant start.

Webinar: Increase Salesforce ROI with In-App Training & Automation

Webinar: Increase Salesforce ROI with In-App Training & Automation

Let’s face it: You need to see more productivity and faster onboarding with Salesforce. Fortunately, you are not alone. Salesforce is a robust CRM that is not quickly or easily configured to your specific business needs.

Let’s discuss getting your teams up-to-speed faster, reducing errors and support tickets, and improving business-critical processes so you can see measurable results.

Come join us for a webinar on Wed., Feb. 27 at 11a PT / 2p ET for an interactive session showing how in-app guides, intelligence and automation software can improve the ROI of Salesforce. We will show you just how easy it is to increase productivity, reduce errors and replace repetitive tasks with MyGuide automation.

We will discuss specific, everyday issues with issues with Salesforce and other business applications to show how MyGuide can make a measurable difference in how your workforce performs critical tasks.

This instructional webinar will be led by Kalpit Jain, Vice President of MyGuide, and Corey Thompson, Director of Enterprise Solutions at EdCast. The recording and presentation will be made available to all registrants.

Key points that will be discussed:

  • How to easily create training guides and automation
  • Faster onboarding techniques
  • Video screen capture as well as highly customized and embedded “How to” videos in multiple languages tailored to each step
  • Robust intelligence and analytics to understand ow salesforce is being used

How Interactive Elearning Is Improving Employee Onboarding & Training

How Interactive Elearning Is Improving Employee Onboarding & Training

As your organization evolves, it needs to fulfill the employee learning needs, because, in the modern aspect of corporate education, eLearning isn’t just considerately leading us to a better future in terms of employee training and education. It’s cost-effective, determined to boost employee performance, and magnifies the accessibility of information essential to professional benefit.
According to NASDAQ, “The Global E-Learning Market is poised to grow at a CAGR of around 7.2% over the next decade to reach approximately $325 billion by 2025.”
There are many shortfalls of traditional employee training for e.g. one-on-one learning which clearly is a logistical impossibility and can pose a series of professional challenges, for training the personnel efficiently, companies have to take such challenges into consideration.
Learners want to ensure that the process is aligned with their roles and the goals of the organization. A successful onboarding process combines orientation, training, and mentorship which makes the employees start off on the right foot and getting productive faster. The value of investing in good people practices refine the onboarding metrics of enterprises.

Online onboarding training increases employee engagement and improves the online training ROI of the program additionally reducing the employee turnover, which means fewer online onboarding training sessions.
As technology develops, so does the interactive eLearning skills.
Eliminating the need for instructors to repeat directions over and over to different employees advances employee efficiency. Break the barriers of space, cost, and time with interactive eLearning tools like “How to” videos, which are growing as a favorite and in demand interactive e-Learning tool, they have the potential to replace the one-on-one coaching at a minimal cost. In today’s scenario, training needs to be delivered to employees to suit their schedules in diverse time zones. They are looking for multiplatform-friendly online training which is accessible anywhere, anytime at their fingertips and mobile devices extend a high level of adaptability in terms of where and when training can be accomplished. Interactivity in eLearning can be based on the organization’s particular experiences and challenges in which existing functionaries can assist to structure such experiences and create realistic scenarios, mirroring the type of situation they’ll relate regularly at the workplace.

Also, there are Digital Adoption Platforms (DAP) which work by sending contextual, automated navigational prompts to guide usagers through any task on any software platform or app, eliminating the need to pull them away from their work to complete training sessions by providing personalized support at the moment of demand.