Explore Email logs in ServiceNow

  • Open ServiceNow
  • Click on “All applications”
  • Click on “System Logs”
  • The System Logs module provides a variety of logs that you can use to troubleshoot and debug transactions and events…
  • Click on “Emails”
  • The system email log records all emails that the instance creates or receives
  • Created
  • The date and time of the email activity for the locale of the machine running the instance
  • Recipients
  • The email addresses of the recipients
  • Subject
  • The email subject
  • Type
  • The status of the email
  • Notification Type
  • The type of notification. Choices are – None, SMS and SMTP