How to create a custom application in ServiceNow

  1. Open ServiceNow
  2. Click on “Create and Deploy”
  3. Click on “System Applications”
  4. Click on “Create Application”
  5. Click on “Create custom application”
  6. Enter the name of your application
  7. Enter the scope of your application
  8. Enter the menu
  9. Enter the user role
  10. Drag the tab to the right if you want to create a table
  11. Enter the table specifications and click on “Create”
  12. Click on “OK”

How to distill your data using a filter in ServiceNow

  1. Welcome
  2. In this guide, we will learn to distill data using a filter in ServiceNow
  3. Click on “All applications”
  4. Click on “Incidents”
  5. Click on “All” to see a complete list of Incidents
  6. Click the filter toggle next to the list breadcrumbs to expand the current filter conditions
  7. Where you see “Choose field”, set the following condition: Field = “Priority” Operator = “is one of” Values = both “1 -…
  8. Hold down the Ctrl key on the keyboard to select multiple values
  9. Click Run when finished
  10. The result is a filtered list of all Priority 1 and 2 Incidents

How to do natural language searching in ServiceNow

  1. Welcome
  2. In this guide, we will learn to do natural language searching
  3. Click on “All applications”
  4. Click on “Incidents”
  5. Click on “All” to see a complete list of Incidents
  6. Select a type
  7. Type a keyword in the search box, and hit [Enter] to see the results
  8. ServiceNow will return with all records containing that word, regardless of where that text actually appeared
  9. You don’t need to specify which field to search. You don’t even have to know which fields are available.

How to fill feedback form in HI Service Portal

  1. Welcome!
  2. Let’s learn how to fill feedback form in HI Service Portal
  3. Click on “Feedback”
  4. Here, you can provide rating as per your experience
  5. Enter your feedback here
  6. Click on “Add or drop attachments” to attach any document if you want
  7. Click on “Send”

How to get help in HI Service Portal

  1. Welcome!
  2. Let’s learn how to get help in HI Service Portal
  3. Click on “Get Help Find Solutions or Open a Case”
  4. Here, you can search documentation, Knowledge, Community, CS, PRB, CHG, FTASK
  5. Click here to ask any question
  6. Click here to open any case
  7. Here, you can view community questions
  8. Here, you can view service support resources
  9. Here, you can view latest blog posts