How to add a new security finding in HI Service Portal

  1. Welcome!
  2. Let’s learn how to add new security finding in HI Service Portal
  3. Click on “Security Center”
  4. Click on “Penetration Testing and Security Findings”
  5. Click on “Security Findings”
  6. Click on “New Security Finding”
  7. Select “Finding Category”
  8. Select from “Related Pen Test”
  9. Select “Customer Risk”
  10. Enter “Affected Instances”
  11. Enter “Title”
  12. Enter “Description”
  13. Enter “Steps to Reproduce”
  14. Enter “Customer Recommendation”
  15. Enter “Additional Comments”
  16. Click on “Save”

How to ask a security question in HI Service Portal

  1. Welcome!
  2. Let’s learn how to ask a security question in HI Service Portal
  3. Click on “Security Center”
  4. Click on “Security Actions”
  5. Click on “Other”
  6. Click on “Ask a Security Question”
  7. Click on “Continue to Form”
  8. Select a “Category”
  9. Enter a “Question”
  10. Enter “Optional Comments”
  11. You can add attachments from here
  12. Click on “Save”

How to calculate customer satisfaction surveys on HI Service Portal

  1. Welcome!
  2. Let’s learn how to calculate customer satisfaction surveys on HI Service Portal
  3. Click on “Requests”
  4. Click on “Open Surveys”
  5. Select any open survey from here
  6. Click on “Get Started”
  7. Select overall support experience for this issue
  8. Enter why you scored the previous question the way you did
  9. Select any engineer from here
  10. Select the knowledge and technical competence of the engineer
  11. Select the timeliness of issue resolution
  12. Select your issue satisfaction criteria
  13. Select your satisfaction rate with the ServiceNow platform
  14. Click on “Submit”