1. Welcome!
  2. Let’s learn how to calculate customer satisfaction surveys on HI Service Portal
  3. Click on “Requests”
  4. Click on “Open Surveys”
  5. Select any open survey from here
  6. Click on “Get Started”
  7. Select overall support experience for this issue
  8. Enter why you scored the previous question the way you did
  9. Select any engineer from here
  10. Select the knowledge and technical competence of the engineer
  11. Select the timeliness of issue resolution
  12. Select your issue satisfaction criteria
  13. Select your satisfaction rate with the ServiceNow platform
  14. Click on “Submit”